Help & support
Answers to the questions we get most. Anything else — write to us; a person reads every message.
My job failed. Was I charged?
No. A job that fails validation is refunded automatically — check the credit history on the Credits page. The job page shows the reason.
The quote is higher than I expected.
The quote is measured from your files: pages, images, minutes or rows. The per-file breakdown is on the quote panel. Estimates (when a count cannot be read up front) are settled on the real count and never exceed the quote.
Where are my files?
On the job page for 7 days, then deleted automatically. Press “Delete files now” to remove them sooner.
Can I run a task on hundreds of files?
Yes — each task page shows its per-job maximum. For larger batches, split into several jobs or write to us.
Do you support my file type?
The accepted extensions are listed on each task page. If yours is missing, tell us — support is added when there is repeated demand.
Payment went through but credits did not appear.
Razorpay sends us a webhook within minutes; refresh the Credits page. If it is still missing after 15 minutes, contact us with the payment id.